Early Bird Reservations Are Paused
After reviewing our product and launch readiness, XTRA has decided to pause the current Early Bird program. Because we are unable to confirm a reliable launch timeline at this stage, we do not believe customers' funds should remain on hold.
We will therefore issue a full refund of the amount paid for every eligible, unrefunded Early Bird order to the original payment method. No action is required from customers. Once processed, refunds may take approximately 5–10 business days to appear, depending on the payment provider or financial institution.
We sincerely apologize for any inconvenience caused by the pause of the Early Bird program. As a token of our appreciation for your understanding and early support, each eligible customer will also receive a single-use 10% courtesy discount code. The code will be valid for 30 days from issuance and may be used toward eligible products currently available on the official XTRA Store. The 10% courtesy discount code will be issued within 1–2 business days after the eligible Early Bird order has been cancelled. Customers will receive the code in a separate email.
Following the refund, the original $60 launch coupon and Priority Express Shipping benefit associated with the Early Bird program will no longer be issued.
We have not announced a new product launch timeline at this time. Further information will be shared separately once the relevant plans are confirmed.
Thank you for your early support and understanding.
Need help?
Please contact XTRA Customer Support using the email address associated with your Early Bird order and include your order number.
FAQ
Questions, Answered.
After reviewing our product and launch readiness, we are unable to confirm a reliable launch timeline at this stage. Rather than continue holding customer funds without a confirmed timeline, we have decided to pause the program and proactively refund eligible Early Bird orders.
XTRA has not made a final announcement regarding future product availability. We have not announced a new product launch timeline at this time. Further information will be shared separately once the relevant plans are confirmed.
No. Eligible, unrefunded Early Bird orders will be refunded automatically. No action is required.
You will receive a full refund of the amount paid for each eligible, unrefunded Early Bird order.
The refund will be returned to the original payment method used for the Early Bird order.
Once processed by XTRA, the refund may take approximately 5–10 business days to appear, depending on the payment provider or financial institution.
Each eligible, unrefunded Early Bird order will be refunded separately. The refunds may appear as separate transactions on your payment account.
Please contact the bank or payment provider associated with the original payment method. You may also contact XTRA Customer Support for the refund reference.
After the Early Bird order is refunded, the associated $60 launch coupon and Priority Express Shipping benefit will no longer be issued.
Each eligible customer will receive one single-use 10% courtesy discount code as an apology for the inconvenience caused by the pause of the Early Bird program.
The code will be issued within 1–2 business days after your eligible Early Bird order has been canceled. You will receive the code and its expiration date in a separate email.
The courtesy discount is issued per eligible customer, not per Early Bird order. Each eligible customer will receive one 10% discount code, regardless of the number of Early Bird orders placed.
The code is valid for 30 days from issuance. The exact expiration date will be provided in the coupon email.
The code may be used only on the official XTRA Store toward eligible products currently available when the code is issued. It cannot be used on Amazon or other third-party stores.
Gift cards, deposits, pre-orders, future product launches and any other products identified as excluded are not eligible.
No. Each eligible customer may use the 10% discount code only once.
No. The 10% courtesy code cannot be combined with other promotional codes or discounts.
No. The code is non-transferable, has no cash value and cannot be exchanged, refunded or resold.
Please contact XTRA Customer Support using the email address associated with your Early Bird order and include your order number.