Xtra Store Sales Policy

Thank you for choosing the products of Xtra Store.

Parties to the Agreement
The Xtra Store Sales Agreement (“this Agreement” or “Sales Agreement”) is an agreement concluded between the purchaser ("You”) and [Veritas Tech LLC] (“We”) as the operator of Xtra Store (“Xtra Store”). Please read and fully understand this Agreement, which constitutes a legal document binding on both parties.

You must guarantee that you have legal capacity, that your signing and performance of this Agreement is legal, and that you have obtained all necessary consent and authorization for this purpose.

Please confirm that you have fully understood and accepted this Agreement and other terms of Xtra Store before submitting your order at Xtra Store. By checking this Agreement and submitting your order in the Xtra Store, you hereby state and guarantee that you have the ability to agree to and sign the clauses in this Agreement. If the buyer cannot accept all the clauses included in this Agreement, please do not hit the “Place Order” button.

 

 

Order Receipt and Confirmation
When you place an order from Xtra Store, your order constitutes an offer to purchase products or services from us. If your order contains multiple products or services, your order will contain a series of offers for each product or service.

Taking into account the popularity or supply constraints of certain products, the Xtra Store may impose limits on the purchase quantity. The Xtra Store reserves the right to change the available purchase quantity at any time.

When you place an order, please carefully confirm the product name, price, quantity, model, contact address, telephone number, consignee and other information. If there are any errors or omissions, you will bear the adverse consequences and expenses (if any) yourself. If the aforementioned information provided is not accurate or contains any errors or omissions, you will be responsible for the legal consequences arising from such disclosure and representation.

Once we have received your order, we will send you the first type of order confirmation email. However, your receipt of the above email does not constitute confirmation that we have accepted your order, nor does it constitute a confirmation of our offer to sell. It simply means that we have confirmed receipt of your order.

Once we have handled your order and are ready to ship the goods, we will send you the second type of email indicating that we have accepted your order, which will include shipping details when the shipment is ready and shipped out from the warehouse.

We have the right to decide whether to accept your order. The Xtra Store will only accept your order only after we have confirmed that the stock, logistics, policies and all other objective conditions can be satisfied. We will attempt to contact you if all or any portion of your order is cancelled, or if additional information is required to accept your order. If the Xtra Store have confirmed your order, but find out later that we can not offer the products or service ordered or that the buyer is scalping, competing with malice or buying against the purchase limitation, etc., we will cancel the order and refund the purchase price to you in full.

 

Order Cancellation
We reserve the right to cancel or refuse any order for any reason at any stage of the online ordering process, including after an order has been submitted and whether or not the order has been confirmed. Some situations that may result in cancellation include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or malicious transactions, or theft of other people's accounts, etc.

If you need to cancel an order, you can do so before receiving the product shipping details email by accessing "My Orders" on the official Xtra online store. Once the order is successfully canceled, the payment amount you made will be refunded to the original payment account. The order cannot be changed once it has been confirmed and processed. If you want to cancel the order after it is confirmed, please process with the refund within the refund period according to the after-sales policy upon receiving the product. 

If you need to modify the recipient and delivery address information of your order, please contact us before receiving the shipment notification email. However, Xtra Store does not guarantee that the information can be successfully modified. For orders requesting modifications, you will be responsible for any unfavorable consequences and additional shipping fees (if applicable) resulting from your request.

 

Logistics and Delivery
The shipping fees will be calculated and displayed on the shopping cart page and checkout page. You can find relevant information about the shipping fees on the shopping cart page, checkout page, and order confirmation email. We are unable to ship to PO Boxes.

For non-pre-sale products, on normal business days, Xtra Store processes the order within 24 hours after the order was placed, once confirmed, we will ship it according to the timescale shown on the store product page. The actual delivery time may deviate due to factors such as holidays, discount promotions, force majeure, etc. Orders with the same or similar shipping address, the same contact information, the same payment account, and the same consignee may not be shipped at the same time, it is depended on the shipping time shown in the order shipping details email.

The shipping time should be subject to the time announced by the third-party shipping company. Once the products of your order leave our warehouse, the actual delivery may be affected by events which are beyond our control. Thus, we do not assume any responsibility for any delay in delivery due to unexpected logistics related events.

 

Risk of Loss
Title for purchases transfer from us to you as the respective customer and the delivery shall be deemed complete at the point of delivery. The risk of loss or damage shall pass on to you at the point of delivery accordingly.

Order Receipt

We ensure that the outer packaging of the product is shipped intact. In order to protect your rights and interests, we recommend that when you receive the product, the outer packaging of the product shall be checked by you, if you find any damage or deformation, please do not open the outer packaging of the product, and then immediately take pictures to contact with us. If there are serious damages on the outer packaging, please reject the package on-site.

Within 15 days of the shipment of the order, customers could confirm the receipt of product on Xtra Store upon its delivery. If no receipt confirmation was made after 15 days of shipment, the system would automatically confirm the receipt of order.

You are aware and acknowledge that the product you purchased should only be received by the recipient whose identity information has been verified as correct. Any losses caused by changing the recipient or providing incorrect delivery information will be your responsibility. If the recipient is different from yourself, the recipient's actions and expressions of intent will be considered as your own, and you shall assume joint liability for the legal consequences of the recipient's actions and expressions of intent.

Returns and Exchanges
For most products purchased from Xtra Official Store, our Return and Exchange Policy allows you to request a return within 30 days upon receipt of the product without any reason, with certain exceptions. 

The product returned should maintain its original quality and function, and the product itself, original packaging, accessories, gifts, instructions, trademark labels, etc., should be complete and intact without any human damage, to avoid affecting secondary sale. We will only refund the full price of the product we received provided that the product is verified to be in good order after inspection.

We have the right to refuse your return or exchange request under the following circumstances:

• Products that were not purchased from Xtra Official Store, products with no corresponding order number found in the Xtra system, products without a matching serial number in the Xtra system, products for which a legal purchase certificate or receipt cannot be provided, or products for which the purchase certificate or receipt has been forged or altered.
• Return or exchange requests submitted beyond 30 days upon receipt of the product. Products which are not shipped for return within 14 days after being approved by Xtra Official Store.
• The returned products do not match the products in the order, and the products are returned without verification by us. The products are not returned to the designated return address that customer service provides.
• Incomplete returns of products, including missing items from the original factory packaging such as the product itself, packaging, accessories, gifts, instructions, trademark labels, invoices, or other incomplete certificates or documents, or if the appearance of the product has been damaged due to human causes.
• Products with unauthorized repairs or modifications, including but not limited to destruction or tampering with mandatory certification marks, tampering with product labels, serial numbers, waterproof marks, anti-counterfeiting marks, and packaging.
• Products with signs of use, including but not limited to visible signs of use, data usage traces such as personal use data retention.
• Quality issues caused by collisions, damage not due to the quality of the product itself, unauthorized modification caused by human factors, intrusion of foreign substances (water, oil, sand, etc.), incorrect installation, and improper use and operation not in accordance with the instructions.
• Products damaged due to force majeure factors including but not limited to fire, flood, lightning, and traffic accidents.
• Products made to your specifications or clearly personalized.
• Sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
• Other circumstances stipulated by applicable laws and this policy.

After-sales Service

Pre-Sale Policy
For pre-sale products, Xtra Store would only provide the estimated shipping time due to objective uncertainty, the actual shipping time may be influenced production, inventory situations and force majeure.

Customer hereby agrees that Xtra Store has the right to adjust the shipping time or cancel the order according to the actual situation. If any such adjustment or cancellation occurs, Xtra Store will promptly notify the customer.

Resale Forbidden

The Xtra Store sells and delivers products to end-users/customers only. Any purchase of products, either single units or in bulk, from Xtra for the purpose of reselling is strictly prohibited. Bulk resale refers to the act of purchasing products from the Xtra Store in large quantities and reselling them directly to customers. Orders with the same contact information, payment account, recipient, similar shipping addresses, or identical billing information may be considered as originating from the same user. Ordering more than the purchase limit* of the same product by the same user will be regarded as a bulk purchase. By submitting an order to the Xtra Store, you agree and confirm that you are not purchasing Xtra products for resale. We reserve the right to refuse or cancel your order if we have reasonable grounds to believe that you are not purchasing the products for personal use. The Xtra Store also reserves the right to take further action against any users in violation of this agreement.

*The purchase limit will be displayed on the shopping cart page. The limit may be adjusted based on real-time inventory levels and internal policies without prior notice.

 

Abnormal Order Handling
You agree and acknowledge that the Xtra official store reserves the right to unilaterally refund the payment to the payer's account and cancel the order if any of the following circumstances occur before the goods are shipped or signed for:

1.The order is generated through abnormal processes, including but not limited to violations of participation in restricted purchase activities, the use of illegal software to disrupt the order generation process, etc;2.Your user account or payment channel poses suspicious risks, including but not limited to artificially generating orders through improper means, engaging in malicious transactions, stealing other people's accounts, orders that highly conform to the pattern of fraudulent orders, etc;
3.Due to inventory, supply, logistics restrictions, we are temporarily unable to ship the product;
4.The shipping information provided by you is untrue, inaccurate, or incomplete;
5.No one signs for the product upon delivery to the designated address.

Force Majeure
If Xtra Store can not fully fulfill the obligations of this Sales Agreement due to force majeure, we will notify you within reasonable period. If Xtra Store fails to fulfill the Sales Agreement due to force majeure, we shall be wholly or partially exempt from liability or responsibility. Force majeure events include, but are not limited to, earthquakes, flooding, lightning strikes, snowstorms, and government action.

Indemnity
You agree to defend, indemnify, and hold us, our subsidiaries and affiliates, and our officers, directors, employees, agents, representatives and attorneys harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your access to or use of the Service or Content; (ii) your violation of this Agreement; and/or (iii) your violation of any third-party right, including without limitation any intellectual property or other proprietary right. The indemnification obligations under this section shall survive the termination or expiration of this Agreement.

Protocol Conflict
This Agreement applies to all products sold at Xtra Store. If Xtra Store makes any specific sales policy for any product, and there exist conflicts between the sales policy and this Agreement, please take the product sales policy as the standard.

Limitation and Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR ANY OTHER COMPANY OR INDIVIDUAL INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICE OR CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Governing Law and Jurisdiction
These Terms are governed by the laws of the State of California without regard to conflict of law principles. 

Any dispute, controversy or claim arising out of or relating to this Agreement, including the formation, interpretation, breach or termination thereof, including whether the claims asserted are arbitrable, will be referred to and finally determined by arbitration administered by American Arbitration Association in accordance with its applicable rules. 

If a lawsuit or court proceeding is permitted under these Terms, then you and Company agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located within San Francisco County, California for the purpose of litigating any dispute.