Shipping policy

Xtra Shipping Policy

At Xtra, we know you’re excited to get your gear. That’s why we focus on fast processing and reliable delivery across the United States.

1. Fast Order Processing

  • 24-Hour Shipping: All orders are processed and shipped within 24 hours (excluding weekends and holidays).
  • You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.

2. Shipping Rates & Delivery Estimates

We offer a premium shipping service to ensure your Xtra products arrive quickly and safely.
  • Standard Shipping (3-5 Business Days): $9.90 flat rate.
  • FREE SHIPPING: On all orders over $99.00.
Delivery times are estimated from the date of shipment. While we strive for 3-5 day delivery, please note that external factors like extreme weather or carrier delays may occasionally occur.

3. Domestic Shipping Only (USA)

  • Currently, Xtra ships exclusively to addresses within the United States.
  • We do not offer international shipping at this time, ensuring we can maintain our high standards of speed and service for our US customers.

4. How do I check the status of my order?

Once your order has shipped, you will receive an email notification from us with a tracking number. Please allow up to 24 hours for the tracking information to become available on the carrier's website.

5. Shipping to P.O. Boxes & APO/FPO

We ship to P.O. Boxes and APO/FPO/DPO addresses via standard shipping methods. Please ensure your address is entered correctly to avoid any delivery delays.

6. Missing or Damaged Packages

If your tracking information shows that your package was delivered but you can't find it, or if your order arrives damaged, please contact our support team at online chat or email after-sales@xtra-us.com within 7 days. We will work quickly to resolve the issue for you.